Welcome to Bruce Scientific!

Customer Service

Shipping & Delivery:

Personal free daily delivery around the greater Auckland region, no matter how big or small the order is.

Personal free delivery from Whangarei to Rotorua, once per week we make this trip so our customers can avoid the high costs associated with dangerous goods shipping.

If you require your order faster than our weekly personal delivery service, a standard customer pays chemical courier is also available.

No extra surcharge for dangerous goods shipments if we have not been charged it ourselves.

Cost price delivery around the rest of NZ and the world.

For non stocked items requested, any freight charges associated with the specialty order are passed onto the customer at cost.

Privacy & Security:
Please refer to our privacy policy. Available here
Returns & Replacements:

For business customers we will endeavour to replace any defective items under their manufacturer’s warranty where available. for non-business customers we will endeavour to meet our requirements under the consumer guaranties act of New Zealand. Opened chemical containers cannot be returned, for safety reasons. If an issue is found with an item we will do our best to remedy the issue with our suppliers and yourself.

Ordering: Create an account, supply all required information, select items you would like to order, and then submit your desired order. Bruce Scientific will email an official invoice and confirm availability of stock. Please note our stock is not managed by this website system, for more up to date information please phone us before placing an order.
Payment, Pricing & Promotions: Payment is required within 30 days for customers with an account. All other customers payment is due before items are shipped or picked up, unless otherwise organised with management.
Viewing Orders: Login and select My Account, then orders page
Updating Account Information:
Please login above and select  My Account to edit your info.